Support

Need help, found a bug or have an idea? Write to support@pixelcapture.app. Please include your device model, the App version (Settings, at the bottom) and, if possible, a screenshot. We usually reply within two working days.

Frequently asked questions

How do I close a loop?

Draw with one finger and finish the line where you started, or cross your own line. Touching the edge or an already revealed area does not close a loop on its own. If a ball touches your line while you draw, the line breaks.

What do the ×2, ×3 and ×4 badges do?

Capture a multiplier badge inside a loop and the points of that loop are multiplied. They stay on the board longer than fruit, so plan your next loop around them.

What is ice for?

Ice freezes the balls for a few seconds so you can draw safely. You get ice during play, can buy it with fruit, and can buy an ice pack in the Shop. Up to two stocked ice can be used per level.

I bought something, how do I restore it on a new device?

Open Settings and tap Restore purchases while signed in to the same Apple ID or Google account. Remove Ads is restored automatically. Ice packs are consumable and cannot be restored.

Can I play offline?

Yes. All levels, the daily challenge and the gallery work offline. Ads and purchases need a connection.

Is my progress saved in the cloud?

No. Progress is stored on your device only, so deleting the App deletes your progress.

How do I change my ad privacy choices?

Open Settings and tap Privacy choices. On iPhone you can also change tracking permission in the iOS Settings app under Privacy & Security, Tracking.

How do I change the language?

The game follows your device language. To change it, open Settings and tap Language. Twelve languages are available.

How do I request a refund?

Refunds are handled by the store where you bought the item: Apple or Google Play.